Getting a prescription filled

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Getting a prescription filled

Alternative Names

Prescriptions - how to fill; Medications - how to get prescription filled; Drugs - how to get prescription filled; Pharmacy - mail order; Pharmacy - internet; Types of pharmacies

Information

Your health care provider may give you a prescription in different ways, including:

Writing a paper prescription that you take to a local pharmacy
Calling or faxing a pharmacy to order the medicine
Sending your prescription to the pharmacy by way of a computer that is linked to the provider's electronic medical record (EMR)

You also need to find out if your health plan will pay for the medicine your provider prescribed.

Certain types or brands of medicine may not be covered.
Many health plans require you to pay the pharmacy a portion of the cost of the prescription price. This called a co-pay.

Once you get a prescription from your provider, you may buy the medicine in different ways.

LOCAL PHARMACIES

The most common place for filling a prescription is at a local pharmacy. Some pharmacies are located inside of a grocery or large chain store.

It is best to fill all prescriptions with the same pharmacy. That way, the pharmacy has a record of all the medicines you are taking. This helps prevent medicine interactions.

Your health plan may require you to use certain pharmacies. This means they may not pay for your prescription if you do not use one of these pharmacies. To find a pharmacy that takes your health plan:

Contact your health plan (the one that covers medicines if you have more than one health plan).
Call the phone number on the back of your insurance card.
Call the pharmacy you want to use to see if they have a contract with your insurance plan.

To help the pharmacist fill the prescription:

Make sure all of the information is filled in clearly.
Bring your insurance card the first time you fill the prescription.
When calling the pharmacy for a refill, make sure to give your name, the prescription number, and the name of the medicine.

MAIL-ORDER PHARMACIES

Some people and insurance companies choose to use mail-order pharmacies.

The prescription is sent to the mail-order pharmacy or phoned in by the provider.
Your medicine may cost less when you order it by mail. However, it may take a week or more for the medicine to get to you.
Mail order is best used for long-term medicines you use for chronic problems.
Buy short-term medicines that need to be stored at certain temperatures at a local pharmacy.

INTERNET (ONLINE) PHARMACIES

Internet pharmacies can be used for long-term medicines and medical supplies.

The website should have clear directions for filling or transferring your prescription.
Make sure that the website has clearly-stated privacy policies and other procedures.
AVOID any website that claims a provider can prescribe the medicine without seeing you.

References

HealthCare.gov website. Getting prescription medications. healthcare.gov/using-marketplace-coverage/prescription-medications/. Accessed August 25, 2025.

US Food and Drug Administration website. BeSafeRx: your source for online pharmacy information. www.fda.gov/drugs/quick-tips-buying-medicines-over-internet/besaferx-your-source-online-pharmacy-information. Updated September 21, 2020. Accessed July 14, 2025.

US Food and Drug Administration website. Buying and using medicine safely. www.fda.gov/drugs/information-consumers-and-patients-drugs/buying-using-medicine-safely. Updated April 09, 2024. Accessed July 14, 2025.

Review Date: 7/3/2025
Reviewed By: Linda J. Vorvick, MD, Clinical Professor Emeritus, Department of Family Medicine, UW Medicine, School of Medicine, University of Washington, Seattle, WA. Also reviewed by David C. Dugdale, MD, Medical Director, Brenda Conaway, Editorial Director, and the A.D.A.M. Editorial team.

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